The guarantee exists for one situation: the service will not work properly for you and support cannot put it right. It applies to every plan length and every connection count.
Before paying: the 24-hour trial
The surest way never to need a refund is to test first. The IPTVSOSO free trial lasts 24 hours, costs nothing and needs no card, and it runs on your own screen and your own connection.
Use it on the things you are paying for. Open the channel that brought you here, whether that is a channel of classic films, a run of comedy repeats or the sport, check that the program guide fills in, and try the player at the hour you would normally sit down to watch.
Day 0: activation starts the count
The clock starts at activation. That is when the login first plays, usually under 15 minutes after payment clears; neither the day you first wrote nor the day you paid starts the 7 days.
Days 1 to 7: when something will not play
Tell support in the chat as soon as a fault appears. Most problems come down to something small, such as a mistyped server address, a player setting or a decoder option, so a fix is tried before anything else: what you wanted was to watch, and a repaired login delivers that where money back does not. To check on your own first, the IPTVSOSO not working page runs through the usual causes.
A request made inside the 7 days stays inside the guarantee even when the attempts to fix the fault carry on past day 7. And when a fault turns out not to be fixable, the refund is not held back.
Which faults qualify
| What happened | What support tries first | Outcome |
|---|---|---|
| No picture | Goes through the setup guide for your device with you and checks the login details | Full refund if it still will not play on a device this website covers |
| Constant buffering | Moves you to another server, another player or a different decoder setting | Full refund if none of that cures it |
| Missing channel | Has the channel put back, provided the channel list showed it when you bought | Restored, or a full refund |
| Your own line | Helps as far as it can when the fault lies with your home internet or its provider, or with hardware that has no setup guide here | No refund |
| Different program | Shows you how the guide lists what a channel has scheduled; what it airs is the broadcaster’s choice | No refund |
| Soft older films | Checks the player’s picture settings; films made in SD or HD are scaled up by the player and the TV, not turned into 4K | No refund |
| Change of mind | Nothing to fix: the service works | No refund |
| Closed login | Nothing to try: the account was shut under the terms of use | No refund |
| Late or renewal | Still helps with any fault | Not covered: first asked after day 7, or a renewal |
Asking for the refund
Open the chat
Message +212 663 813 479 on WhatsApp, from the number you ordered with if you can, so the order is easy to match.
Give the username
It is in the message that brought your login. Add the date you paid.
Describe the screen
Name the device and the player, say what appears instead of the picture, and attach a photo of any error.
List what was tried
Mention the steps already taken, so nothing is repeated.
When the money comes back
When support accepts that a fault is beyond repair, the full price is returned to you, by the same means you paid, inside 5 business days. Your login ends that day, and no deduction is made for the days it did run.
After day 7, and on renewals
Only the first purchase carries the guarantee. Renewals fall outside it, and so does a second term added to a login that has already been playing at your home, since the service has by then shown what it does on your own equipment. Support carries on as normal for the rest of the term.
Nothing to cancel
Plans never renew automatically. Each term is paid once, no card is kept on file, and you are charged again only if you order another term yourself, so there is nothing running in the background to switch off. The IPTVSOSO subscription terms describe how a term ends.
If a clause reads two ways
Pick the heading that puzzles you and send it, with your question underneath, to our team on WhatsApp at +212 663 813 479.
A reply names the passage it relies on. Prefer a form? The contact page starts the same conversation.
The same rules are split across five pages. Besides this one:
- Terms of service: what a subscription is, and the rules that come with a login
- Privacy policy: every copy of what you send us, who holds it and when it is deleted
- DMCA procedure: how a rights holder reports material, and what follows
- Disclaimer: how far each kind of statement on this website reaches